Explains potential reasons as to why users can't log in and shows them how to fix it
Here are the top reasons why users can't log in and the solution
I've forgotten my password
You can reset your password from the log-in screen. Make sure you use the email your account is connected to and check your junk/spam for the reset email.
I can't remember which email I used to register to Liveforce
It says incorrect email or password
Double-check you are a) using the correct email address b) the correct password
Alternatively, it may be because you don't yet have a Liveforce account - you need to be invited by an agency to join the Liveforce community.
It says "server error"
Try refreshing your browser if on desktop or closing/reopening app
I get a "404 error"
Try refreshing your browser if using desktop or closing/reopening app